We usually reply within 1–2 days.
Email: support@alpn.company
I forgot my password. On the sign-in screen tap Forgot password?, enter your email, and type the code we send you along with a new password.
I didn't get my code. Wait a minute and check your spam folder. You can tap Send a new code in the app.
How do I delete my account? Open the round mountain button, go to your profile, tap Settings, then Delete account. This permanently removes your account and everything you posted.
How do I report a post or a person? Tap the ••• on any post, reply, spot or profile and choose Report. You can also block people there. We review reports within 24 hours.
Recording a hike stops when my phone is locked. Allow ALPN to use your location Always in iPhone Settings → ALPN → Location. ALPN only uses location in the background while you are recording.
Offline maps. Open the filter menu on the map and choose Download this area while you have signal. Downloaded areas live under Offline areas.
Trail and climbing information on ALPN comes from other people and open map data. It can be wrong or out of date. Always check conditions, carry a real map, and turn back when it doesn't feel right.